Yealink W73H Phone Cheat Sheet

This document should answer most of the basic questions you have regarding Yealink W73 cordless phones.
This document should also apply to the Yealink W56H handset, and the W70b / W60b bases.

Transfers #

Blind Transfer (sends call directly to user. NO Confirmation) #

1. Press TRAN
2. Select user
3. Press TRAN again
4. If unanswered the call goes to voicemail and is emailed & transcribed

Attended Transfer (announce/confirm before transferring) #

1. Press TRAN
2. Select user
3. Press Green Phone button (NOT TRAN)
   1. Speak with recipient
   1. To complete: Press transfer in the top right
   1. To cancel: Press End.
      ⚠️ If you press TRAN again, it will blindly transfer!

Hold, Mute, & Parking #

• Mute (temporary silence, no hold music): Press Mute
  • Caller hears silence
  • You CANNOT take another call until parked or placed on hold
• Hold (local hold with music/announcements):
  • Press Options → Hold
  • Only your phone can resume the call
  • Other users cannot pick up unless parked or transferred
• Park (shared hold, any phone can retrieve):
  • Press TRAN
  • Enter 701–710
  • Press TRAN again
  • Acts like a blind transfer
  • Retrieve: Dial the parking slot (701–710) → Press Green Phone Button

Call Limits #

• Max 2 active calls per cordless phone (includes attended transfers)
• If a 3rd call comes in:
  • Park one call first
  • Perform attended transfer
  • Retrieve parked call afterward

Multiple Calls #

• If you need to take a second call, scroll down to the call and press accept in the top left.
• You can scroll up and down between the two calls.
• The held call will have a red pause symbol, and the active call will have a green phone symbol.
• Muted calls will have a red microphone.

Voicemail #

Set via Web: #

1. Sign into the PBX
2. Sign in → Click Voicemail (top right)
3. Click on Greetings

Set via Phone: #

1. Hold 1
2. Enter voicemail password (contact CMG if unknown)
3. Press 0 → 1 for mailbox options
4. Press 2 to record busy message (most common)

Quick Tip: Use Parking if multiple people may need to answer a call.
Use Attended Transfer if you want to introduce the caller first.
Use Blind Transfer if you just want to send the call straight over.

Active Calls will have a green phone symbol. The customer can hear you when it’s green!!!!

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