Frequently Asked Questions

Alarm Takeover Services

  • What is your Service Area, and do you offer alarm monitoring near me?

    We provide alarm monitoring and system takeover services throughout North-Central Pennsylvania and the Finger Lakes region of New York, including Williamsport, Lewisburg, Ithaca, Penn Yan, and Hammondsport.

  • Why should I switch to a local alarm company?

    A local alarm company provides:

    • Faster response times
    • Personalized support
    • Flexible service options
    • Reliable long-term service

    Many customers switch to us after experiencing poor service or high costs from national providers.

  • What alarm systems can you take over?

    We can take over many existing systems, including:

    • Honeywell / Resideo
    • DSC
    • Napco
    • 2GIG
    • Other compatible panels

    If you’re unsure what system you have, we can evaluate it and recommend the best option.

  • Can I get mobile app control with my existing alarm system?

    Yes. By upgrading your system with Alarm.com, NAPCO StarLink, or AlarmNet, we can add smartphone control, real-time alerts, and remote access.

    Some older systems may not be able to utilize all features of the remote app, however.

  • Do I need a landline for alarm monitoring?

    No. All of our systems use cellular communication, which is more reliable than traditional phone lines and works even during outages. NAPCO Communicators use a combination of Verizon, ATT & T-Mobile, ensuring maximum uptime and protection.

  • How long does an alarm system takeover take?

    Most alarm takeovers can be completed in 1–2 hours. Our technicians handle the transition quickly so your system is back online with minimal downtime.

  • Can I switch alarm companies without replacing my system?

    Yes. In most cases, your existing alarm panel, sensors, and wiring can be reused. We simply upgrade the communicator and connect your system to our 24/7 alarm monitoring service, saving you money on new equipment.

    Please note that some newer sytems, like Honeywell ProSeries and DSC PowerG+ can be locked down by your dealer. If this is the case, we will not be able to reuse the hardware unless you get your current provider to release them.

Alarm Installation Services

  • What is your Service Area, and do you offer alarm monitoring near me?

    We provide alarm monitoring and system installation services throughout North-Central Pennsylvania and the Finger Lakes region of New York, including Williamsport, Lewisburg, Ithaca, Penn Yan, and Hammondsport.

  • What brands do you install & Service

    We currently install, service and support Honeywell, DSC, Qolsys/IQ and NAPCO products. This includes but not limited to:

    Honeywell Vista, Honeywell ProSeries, Silent Knight, Firelite, DSC PowerSeries Neo, IQ4 & IQ5, NAPCO StarLink, Gemini, and more!

Security Cameras

  • What areas do you service?

    We serve Lycoming, Clinton, Columbia, Union, Northumberland, and Montour counties in Pennsylvania with remote services available beyond. We also service Yates, Steuben, Cayuga and Thompkins counties in New York State (We are licensed by the NYS Department of state for security and fire services).

  • Do I need internet for security cameras to work?

    No—Most cameras we offer record locally to a network video recorder without internet. However, internet is required for remote viewing from your phone.

    Cloud-based business cameras do require internet to backup video to the cloud.

  • What resolution do I need for security cameras?

    4MP is a great balance of quality and storage, while 8MP (4K) provides higher detail for identifying faces and license plates. Most places with smaller coverage area find that 4MP is plenty for their needs, which saves on costs and allows for longer retention times. 

    Also, having a quality image sensor can help more with image quality more so than having higher resolution. Other camera brands may say they are 4K, but have a low-quality image sensor, rendering the upgrade useless.

  • How long do cameras keep recordings?

    This depends on your storage size and number of cameras. Typical systems store 1–4 weeks of footage. We aim to size your system for about 2 weeks of video storage, allowing for growth in the future.

Common Questions

  • Can you help improve my business Wi-Fi or network?

    Absolutely. We design, install and support reliable business-grade networks, including secure Wi-Fi, firewalls, and remote access solutions.

    We deal with Cisco Meraki, HPE Aruba, and Ubiquiti Unifi to help find a solution that keeps your business secure.

  • Why choose a local security and IT provider?

    Working with a local provider means faster response times, personalized service, and support you can rely on when you need it.

    It also means you, a business owner, can focus on your customers and clients, while we deal with your tech issues and planning.

  • What services do you offer?

    We provide security camera installation, alarm systems, access control, networking, Wi-Fi solutions, VoIP phone systems, and ongoing IT support throughout North-Central PA and Upstate NY.

Structured Cabling

  • Do you offer structured cabling installation near me?

    We provide structured cabling and network wiring services throughout Central Pennsylvania and Upstate New York. This includes: Lycoming, Clinton, Columbia, Union, Northumberland, Steuben, Yates, Cayuga, and Montour counties.

  • Do you provide cabling for new construction or office build-outs?

    Yes, we work with contractors, builders, and business owners to design and install structured cabling systems for new construction and renovations.

  • Do you repair or replace existing network cabling?

    Yes, we can troubleshoot, repair, or upgrade existing cabling infrastructure.

  • Do you provide cable management and network rack setup?

    Yes, we offer clean, professional cable management, patch panel installation, and full network rack organization.

  • What types of cabling do you install?

    We install Pure-Copper Cat6, and Cat6A Ethernet cabling, as well as fiber optic cabling depending on your network speed and distance requirements.

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March 17, 2025
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Cam was a God-send for us! We heard about him through friends and commissioned a security system at our lake house. Cam was extremely courteous and made the job simple to understand. He was also significantly cheaper than quotes we got from larger companies, but made sure we understood how to use and care for our equipment. Local business really is best! I would highly recommend Cam for any personal or business IT work.
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October 17, 2025
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Great product and customer service.
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February 15, 2025
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Excellent job with our system. Very detailed and quality work. I highly recommend them.
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July 3, 2025
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Cameron did a great job with helping us to upgrade our network. New equipment, new cables between buildings and all at a reasonable price. Will be using Crossley Media Group in the future.
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August 11, 2026
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Very happy with services provided. Installed camera's quickly and cleaned up after. I would recommend this company to others.
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February 15, 2025
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Simply amazing to work with. Internet intergration, control access, 36 cameras, with security consultation. Not only do I trust Crossly Media Group with getting the job done, I trust them in continuing to keep our systems running smoothly. It has been an absolute pleasure and I hope to continue our business together for a long time. Thank you.
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February 14, 2025
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Detail oriented, professional, great work at fair pricing.
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June 20, 2026
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Having just gone through a break in at my retail store, The Sparrow's Nest Mercantile while "armed" with a security system that failed, I was immediately referred to Crossley Media Group. Cam was there within 3 days of my initial contact to assess my needs. He was back within the week & I was fully installed, and protected! You cannot go wrong supporting this local business. Cam is super knowledgeable and intuitive as well as friendly and professional. He was beyond patient with me as I am still trying to process the multi-layered intrusion.
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February 25, 2025
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Cam is great to work with and very detail oriented. Equipment he has installed is high quality and reliable. I recommend his services in all phases of a project. Design, install, and support after the fact.
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February 14, 2025
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Excellent job done by Crossley Media Group. Job was done in a timely manner. Very professional and easy to work with. Would highly recommend