Yealink W73H Phone Cheat Sheet

This document should answer most of the basic questions you have regarding Yealink W73 cordless phones.

Transfers #

Blind Transfer (sends call directly to user. NO Confirmation) #

1. Press TRAN
2. Select user
3. Press TRAN again
4. If unanswered the call goes to voicemail and is emailed & transcribed

Attended Transfer (announce/confirm before transferring) #

1. Press TRAN
2. Select user
3. Press Green Phone button (NOT TRAN)
   1. Speak with recipient
   1. To complete: Press transfer in the top right
   1. To cancel: Press End.
      ⚠️ If you press TRAN again, it will blindly transfer!

Hold, Mute, & Parking #

• Mute (temporary silence, no hold music): Press Mute
  • Caller hears silence
  • You CANNOT take another call until parked or placed on hold
• Hold (local hold with music/announcements):
  • Press Options → Hold
  • Only your phone can resume the call
  • Other users cannot pick up unless parked or transferred
• Park (shared hold, any phone can retrieve):
  • Press TRAN
  • Enter 701–710
  • Press TRAN again
  • Acts like a blind transfer
  • Retrieve: Dial the parking slot (701–710) → Press Green Phone Button

Call Limits #

• Max 2 active calls per cordless phone (includes attended transfers)
• If a 3rd call comes in:
  • Park one call first
  • Perform attended transfer
  • Retrieve parked call afterward

Multiple Calls #

• If you need to take a second call, scroll down to the call and press accept in the top left.
• You can scroll up and down between the two calls.
• The held call will have a red pause symbol, and the active call will have a green phone symbol.
• Muted calls will have a red microphone.

Voicemail #

Set via Web: #

1. Sign into the PBX
2. Sign in → Click Voicemail (top right)
3. Click on Greetings

Set via Phone: #

1. Hold 1
2. Enter voicemail password (contact CMG if unknown)
3. Press 0 → 1 for mailbox options
4. Press 2 to record busy message (most common)

Quick Tip: Use Parking if multiple people may need to answer a call.
Use Attended Transfer if you want to introduce the caller first.
Use Blind Transfer if you just want to send the call straight over.

Active Calls will have a green phone symbol. The customer can hear you when it’s green!!!!

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