---
title: Yealink W73H Phone Cheat Sheet
description: "This document should answer most of the basic questions you have regarding Yealink W73 cordless phones. This document should also apply to the Yealink W56H handset, and the W70b / W60b bases. ## Transfers ### **Blind Transfer (sends call directly…"
url: "https://crossleymedia.com/docs/yealink-w73h-phone-cheat-sheet/"
updated: "2026-03-25"
category: VoIP/PBX
---

# Yealink W73H Phone Cheat Sheet

This document should answer most of the basic questions you have regarding Yealink W73 cordless phones.
This document should also apply to the Yealink W56H handset, and the W70b / W60b bases.

## Transfers

### **Blind Transfer (sends call directly to user. NO Confirmation)**

1. Press **TRAN**
2. Select user
3. Press **TRAN** again
4. If unanswered the call goes to voicemail and is emailed & transcribed

### **Attended Transfer (announce/confirm before transferring)**

1. Press **TRAN**
2. Select user
3. Press **Green Phone button** (NOT TRAN)
   1. Speak with recipient
   1. To complete: Press **transfer in the top right**

   1. To cancel: Press **End**.
      ⚠️ If you press **TRAN again**, it will blindly transfer!

## Hold, Mute, & Parking

- **Mute (temporary silence, no hold music):** Press **Mute**
  - Caller hears silence

  - You CANNOT take another call until parked or placed on hold
- **Hold (local hold with music/announcements):**
  - Press **Options****→****Hold**
  - Only *your phone* can resume the call

  - Other users cannot pick up unless parked or transferred
- **Park (shared hold, any phone can retrieve):**
  - Press **TRAN**
  - Enter **701–710**
  - Press **TRAN** again
  - Acts like a blind transfer

  - Retrieve: Dial the parking slot (701–710) → Press **Green Phone Button**

## Call Limits

- Max **2 active calls** per cordless phone (includes attended transfers)
- If a **3rd call** comes in:
  - Park one call first
  - Perform attended transfer

  - Retrieve parked call afterward

## Multiple Calls

- If you need to take a second call, scroll down to the call and press accept in the top left.
- You can scroll up and down between the two calls.
- The held call will have a red pause symbol, and the active call will have a green phone symbol.
- Muted calls will have a red microphone.

## Voicemail

### **Set via Web:**

1. Sign into the PBX
2. Sign in → Click Voicemail (top right)
3. Click on Greetings

### **Set via Phone:**

1. Hold **1**
2. Enter voicemail password (contact CMG if unknown)
3. Press **0****→****1** for mailbox options
4. Press **2** to record *busy message* (most common)

**Quick Tip**: Use **Parking** if multiple people may need to answer a call.
Use **Attended Transfer** if you want to introduce the caller first.
Use **Blind Transfer** if you just want to send the call straight over.

**Active Calls will have a green phone symbol. The customer can hear you when it’s green!!!!**

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