This KB Article will walk you through the process to Deactivating a User from your Unifi Access system. To deactivate a Unifi Access User, please follow the steps below. Please note that this guide assumes you are on UniFi OS 4.3.9. If you are on a different version, the instructions may be slightly different. Reach out to the help desk if you need further assistance: crossleymedia.com/contact
1. Log into the UniFi OS Console #
- Go to your UniFi OS Console IP address or https://unifi.ui.com
- Log in with your credentials
2. Open the UniFi Access Application #
- NOTE: If you have multiple consoles or locations,
you will need to choose your specific console first. - From the UniFi OS dashboard, click on the Access icon at the top
- This opens the UniFi Access controller interface
- Click the Admins & Users icon in the lower left of the screen
- Uncheck the “Admin Permissions” filter, if checked
- Select the existing user you wish to deactivate
3. Go to the “User Settings” Section #
- Click on the “Gear icon” tab at the top of the screen
- Scroll to the bottom and select “Deactivate“
- Confirm. User will be deactivated and will not be able to access any doors they had been assigned to
If this doesn’t work, please reach out to the helpdesk for more assistance regarding your Unifi Access System.
