---
title: Deactivate Unifi Access User
description: "This KB Article will walk you through the process to Deactivating a User from your Unifi Access system. To deactivate a Unifi Access User, please follow the steps below. **Please note that this guide assumes you are on UniFi OS…"
url: "https://crossleymedia.com/docs/deactivate-unifi-access-user/"
updated: "2026-07-17"
category: Access Control/Security
---

# Deactivate Unifi Access User

This KB Article will walk you through the process to Deactivating a User from your Unifi Access system. To deactivate a Unifi Access User, please follow the steps below. **Please note that this guide assumes you are on UniFi OS 4.3.9**. If you are on a different version, the instructions may be slightly different. Reach out to the help desk if you need further assistance: [crossleymedia.com/contact](http://crossleymedia.com/contact)

#### **1. Log into the UniFi OS Console**

- Go to your UniFi OS Console IP address or [https://unifi.ui.com](https://unifi.ui.com)
- Log in with your credentials

#### **2. Open the UniFi Access Application**

- NOTE: If you have multiple consoles or locations,
  you will need to choose your specific console first.
- From the UniFi OS dashboard, click on the **Access** icon at the top
  - This opens the UniFi Access controller interface
- Click the **Admins & Users icon** in the lower left of the screen
- Uncheck the "Admin Permissions" filter, if checked
- **Select the existing user** you wish to deactivate

#### **3. Go to the “User Settings” Section**

- Click on the "**Gear icon**" tab at the top of the screen
- Scroll to the bottom and select "**Deactivate**"
- Confirm. User will be deactivated and will not be able to access any doors they had been assigned to

If this doesn't work, [**please reach out to the helpdesk**](https://crossleymedia.com/contact/) for more assistance regarding your Unifi Access System.

Don't want to do it yourself? [We offer Consulting, Installation and Configuration services](https://crossleymedia.com/services/access-control/)!