This KB Article will walk you through the process to Enroll Unifi Remote users into your system. This will allow the user to access cameras, unlock the doors remotely, and change their PIN, should you choose to give them permissions to do so.
Please note this does not apply to Unifi Identity. If you have Unifi Identity enabled, please follow the applicable guide for this (coming soon).
1. Log into the UniFi OS Console #
- Go to your UniFi OS Console IP address or https://unifi.ui.com.
- Log in with your credentials.
2. Open the UniFi Protect or Access Application #
- From the UniFi OS dashboard, click on Access at the top.
- This opens the UniFi Access controller interface.
- Click the Admins & Users icon in the lower left of the screen.
3. Filter Admins #
- Click the “Admin Permissions” check box to filter only users with Admin Access.
- NOTE: A user must have Admin access to view cameras, doors, etc. This does not inherently give them permissions to add other users to to make system changes, so long as permissions are setup properly. We will discuss permissions later.
4. Add or Edit the User Info #
- Click on “Create New User”.
- Fill in basic info (Name, Email required).
5. Assign Permissions #
- Click on the “Admin” Check box. You will now have a list of roles to choose from.
- By Default, “Super Admin” is the only role in the system. This will give the user permission to make system-wide changes, and should only be granted to administrators, or other users that are intended to manage the system fully.
- Click on Manage Roles to create a role, if needed.
- Give your Roll a name and assign the appropriate permissions for the group. It is recommended to NOT allow users to have access to control plane (located at the bottom of the list).
- Create your role and assign it to the user.
- Scroll to the bottom of the screen and give user access to the Protect / Access apps, depending on your use case.
6. Add the Access Card and/or PIN #
- Existing Card: Click Select Existing Card and choose any pre-enrolled cards.
- New Card: Select a door and press “Continue“.
- Tap the card to the selected reader and wait for the chime.
- Once the card is read successfully, it will appear in the user’s credentials list.
- Give it a name/label (e.g., “Joe’s Badge”).
- Click Save.
- Select PIN and assign the user their entry code.
6. Save the Credential & Deploy #
- Press the “Create” button. This will send an invitation email to the user.
- If the user does not currently have a Unifi Account, they will need to create an account and then accept the invitiation.
- If the user does have an existing Unifi Account, they will be able to accept the invitation and add the system into their Site Manager.
If this doesn’t work, please reach out to the helpdesk for more assistance on how to enroll Unifi Users.
