---
title: "Install & Configure Wisenet Mobile"
description: "Please note there is a known bug with the latest Android update. Android app may show \"Max User\" when attempting to load a NVR for the first time. This KB Article will walk you through the process to setup a…"
url: "https://crossleymedia.com/docs/install-configure-wisenet-mobile/"
updated: "2026-07-07"
category: Access Control/Security
tags:
  - Hanwha
---

# Install & Configure Wisenet Mobile

Please note there is a known bug with the latest Android update. Android app may show "Max User" when attempting to load a NVR for the first time.

This KB Article will walk you through the process to setup a mobile device to connect to your Hanwha Wisenet A-Series, Q-Series and X-Series NVR. This will allow remote viewing and downloading from an Android or iPhone device.
**Please note this does not apply to Hanwha/Wisenet WAVE. The WAVE Platform is different than the Wisenet NVR, and these instructions will not work.**

#### **1. Download the Wisenet Mobile App**

- iPhone - [Go to the AppStore here](https://apps.apple.com/us/app/wisenet-mobile/id1158492654).
- Android - [Go to the Play Store here](https://play.google.com/store/apps/details?id=com.techwin.wisenetmobile.android).

#### 2. **Open t**he App

- Allow Camera & Push notifications if desired
- You should be prompted to scan a QR Code. This is your system ID

#### **3.**Enter System Information

- Scan the QR code for your system. You can find this QR Code on the settings page, or in the documentation provided with your system when we installed it.
  - Proceed to step four (4) if you scanned the QR code, or read below if you need to enter it manually.
- If you can not scan the QR code, you have the option to enter the system ID manually.
  - Click Manual
  - Enter the system name, Product ID (system ID from the QR code or your installation documentation from CMG)

![](https://crossleymedia.com/wp-content/uploads/2026/02/wisenet_name-527x1024.jpeg)
Figure 1. Camera Information

#### **4. Sign In**

- Enter your username in the "ID" field. For most cases, this will be "admin".
- Enter your password. This will be on the installation documentation provided by CMG at the time of install.
  - NOTE: If you do not know your password a system reset will be required.

#### **5. Select Channels**

- Select your active channels.
  - If you are using all channels on your system, leave this as default.
  - If you are only using a few, select them so the empty channels do not show up on your feed in the app. They can always be enabled later.

![](https://crossleymedia.com/wp-content/uploads/2026/02/wisenet_channel-527x1024.jpeg)
Figure 2. Channel Selection

#### 6. Confirmation

Congratulations, your system is now registered on your phone. If this doesn't work, or if you have any issues, [please reach out to the helpdesk](https://crossleymedia.com/contact/) for more assistance. We will be releasing more KB articles regarding this system, so please check back soon.

![](https://crossleymedia.com/wp-content/uploads/2026/02/wisenet_confirmation-1024x492.jpeg)
Figure 3. Enrollment Confirmation